Refund policy
Last updated 1 August 2026
How refunds work when a booking is cancelled, amended or the property cannot honour it.
1. Free-cancellation bookings
Cancel before the deadline shown on your confirmation and you receive a full refund, including any deposit, to the original payment method.
Refunds are initiated within one working day. Your bank typically takes a further 5–7 working days to post them.
2. After the deadline
The penalty stated in the property's policy applies — usually the first night, or 50% for some budget properties. The remainder is refunded.
3. Non-refundable rates
Non-refundable rooms are labelled as such before you pay and at checkout. These are not refundable if you cancel, but taxes are returned where the property does not levy them on a cancelled stay.
4. If the property cannot honour your booking
We will re-accommodate you at an equivalent or better property at no extra cost, or refund you in full — your choice.
Where re-accommodation puts you materially further from the Haram, we cover the difference in transport for the length of your stay.
5. Disputes
Raise a dispute within 30 days of check-out via your booking detail page. We aim to resolve within five working days and will share the property's response with you.